FAQ

I accept return for all defective merchandise. All merchandise is inspected before shipping, however you may feel you have received a defective item. Please contact me to make arrangements for returning the item. Upon receipt of the item, I will refund your payment, if the item is received in unused condition. I will not issue a refund on any merchandise that you refuse to return.
I ship within two business days of receiving a cleared payment. Business days do not include Saturday, Sunday, holidayd, or hazard weather days.
Always. For items that have actual shipping charges, I will have to refund the over paid amount once your item is shipped. If you pay by credit card, I will issue a refund back to your credit card.
I can only process credit card payments through paypal. I do not have a way to process your credit card payment over the phone. This is not a safe option for you to use, so I have not added this as an option.
I do not share any of your information with anyone.
I can accept major credit card payments if they are made through paypal with a verified address on file.
All purchases totaling $50.00, or more will be insured. You can request insurance at your expense for any items you purchase.
You may email me at nlb162.charter.net with any concerns that you may have on any issues related to my web store. If you would like for me to contact you directly, you may make a request by emailing me and leaving a request for me to contact you. I will need your name and phone number with the best time to call.
There is a buy it now button located in the listing. You click on that button to complete the transaction.
It depends on the source of the purchase. Authentic American Girl Products are shipped in the packaging it arrived in. Items purchased from a retail source will be shipped in the packaging it was purchased in. Clothing purchased from my wholesale distributor and handcrafted clothing will be shipped in clear packaging for my store. Please contact me, if you have any questions about the type of packaging of your item at nlb162@charter.net.
No. Not unless it was purchased that way. I have my own packaging for items that were purchased in wholesale lots. Please contact me, if you have any questions.
Yes. At the present time, I am only accepting money orders issued by the United States Postal Service. Please contact me before placing an order, if you need to pay by money order.